Exchanges and refunds are processed within 30 days of receipt on items that have not been worn, washed or altered.
Exchanges and refunds on shoes after 30 days will depend on the defect and the shoe manufacturer's guarantee. Check the product information for individual shoe manufacturer guarantees. It is recommended that you try on new shoes later in the day to guarantee a comfortable wearing fit. If they are the right fit, they will immediately feel comfortable. We can not exchange wrinkled, bent, broken, soiled or scratched shoes.
If there is a shortage, notify Brookfield Uniforms immediately. Do not wait, call us at the below number for prompt attention.
If your package has been damaged during depvery, please contact the USPS or Brookfield Uniforms immediately for assistance.
The packing spp included in your shipment also has a portion for your completion should you need to return items. Please call us before completing the return document so that we may assist in getting your return promptly handled.
9800 Industrial BLVD
Lenexa, KS 66215